Building trust through leadership challenges


Building trust through leadership challenges. In this Short Talk episode Judith Germain speaks to Jamie Shapiro about building trust through vulnerability and leadership challenges. Jamie emphasises the importance of building human connection and trust through leaders modeling vulnerability. Admitting mistakes and asking for help can create an environment where people feel safe sharing ideas without fear.

Key Takeaways

  • Leaders should role model vulnerability and go first in creating psychological safety. Can’t ask employees to be vulnerable if leaders won’t.
  • Intentional spaces for connecting on “how we work together” builds trust and psychological safety.
  • Leaders face paradoxes – be authentic but can’t always fully express emotions. Need to care for themselves.
  • Toxic environments are incompatible with psychological safety. Employees should focus on boundaries and self-care.
  • Jamie’s book “Brilliant: Be the Leader who Shines Brightly Without Burning out” offers practical tools on wellbeing and leadership.


Jamie’s background

  • Executive coach, organisational psychologist, works in wellbeing and leadership
  • Loves Sean Acre’s book “Big Potential” on human thriving in organizations

Psychological safety

  • Comes from human connection and trust
  • Leaders must role model vulnerability
  • Can’t ask employees to share without modeling
  • Must balance authenticity with emotional labor of leadership

Toxic environments

  • No psychological safety in toxicity
  • Employees should have boundaries and self-care

Jamie’s book

  • Connects wellbeing and leadership performance
  • Offers practical tools to build wellbeing foundations for better leadership

In this conversation Jamie explains how leaders must sometimes display different emotions to inspire others, depleting their energy. Leaders don’t always have permission to share feelings and must balance authenticity with managing emotions that influence others.

Jamie Shapiro is a CEO coach, organisational psychologist, and best selling author of Brilliant, Be the Leader Who Shines Brightly Without Burning Out.

Maverick leadership is all about thinking outside the box and challenging the status quo. It’s about having the courage to take risks and the confidence to lead in a way that is authentic and genuine.

But amplifying your influence as a leader isn’t just about having a strong vision or a big personality. It’s also about having the right leadership capability and being able to execute on your ideas and plans.

The consequences of not having the right level of influence as a leader can be significant. Without the ability to inspire and motivate others, you may struggle to achieve your goals and make a real impact.

How Influential Are you? Take the scorecard at and see. 

Jamie Shapiro can be found on LinkedIn here. Her website can be found here.

You can listen to Episode 385 on any of the popular podcast platforms or apps (including Spotify, and Audible). If you prefer to listen to your browser you can do that below. Enjoy!

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Maverick Paradox Media is for the pathologically curious who seek to learn from lateral thinkers, including how to execute maverick thinking. We provide a Maverick perspective on the world arounds us. 💢 I am the leading authority on 𝗠𝗮𝘃𝗲𝗿𝗶𝗰𝗸 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 and Founder of Maverick Paradox Media. It is because I am passionate about demonstrating that Maverick Leadership exists everywhere and understand that we can all learn from diverse and differing voices that I founded Maverick Paradox Media. Maverick Paradox reaches thousands of leaders and business owners, empowering and inspiring them to think differently, challenge often and increase their leadership capability. 💢 Maverick Paradox Media consists of: ✅ The Maverick Paradox Podcast (on all popular podcast platforms/apps – available episodes here: ✅ The Maverick Paradox Magazine I also write for The Maverick Paradox Magazine and you can find those articles under my name Judith Germain.