How AI can revolutionise sales. In this episode Judith Germain speaks to Thomas Ryan about how AI can revolutionise sales and customer service.
Key Takeaways
- AI can respond to sales leads and customer inquiries 24/7/365 for improved response times.
- AI call centers can eliminate wait times and transfer customers seamlessly without human interaction.
- AI can generate high volumes of written content like articles, but may lack personality or soul without proper prompting.
- Tools like ChatGPT, Claude, and Midjourney are extremely valuable for automating workflows.
Topics:
AI for Faster Response Times
- Thomas discussed how AI can respond to sales leads and customer inquiries instantly, which improves chances of closing deals. He gave the example of Rocket Mortgage calling him back right away after he filled out a form.
AI Call Centers
- Thomas explained how AI call centers can eliminate wait times by instantly answering calls without needing to transfer customers. This improves customer experience.
AI-Generated Content
- They discussed how AI can generate large volumes of content like articles, but the output can feel generic or soulless without proper prompting and human editing. Thomas said giving the AI a specific personality makes the writing more natural.
Useful AI Tools
- Thomas recommended tools like ChatGPT, Claude, and Midjourney for automating workflows. He said learning these tools is the most valuable skill for career development right now.
In this conversation Thomas described using AI to automatically generate hundreds of articles a month for clients, editing them to build quality content for search engine optimisation faster and cheaper than traditional agencies.
Thomas shared how his daughter is using AI to illustrate her children’s book, generating hundreds of images until achieving her vision of perfection by modifying prompts. Thomas advised learning AI skills now as the most valuable career path, showing how tools like ChatGPT can solve any problem by having a computer do the work of many people, saving vast time.
Thomas Ryan is the Founder of Bigly Sales.
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Thomas Ryan can be found on LinkedIn here. His website is here.
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