Call Centre employees – stopping the quitting


Call Centre employees – stopping the quitting. In this Short Talk episode Judith Germain speaks to Beverly Hathorn about quiet quitting and what employers (specifically call centres) can do about it. They discuss the causes of quiet quitting and the signs to look out for.

Beverly supports Contact Center Leaders in reducing customer escalations and complaints whilst creating high-performing teams.

Maverick leadership is all about thinking outside the box and challenging the status quo. It’s about having the courage to take risks and the confidence to lead in a way that is authentic and genuine.

But amplifying your influence as a leader isn’t just about having a strong vision or a big personality. It’s also about having the right leadership capability and being able to execute on your ideas and plans.

The consequences of not having the right level of influence as a leader can be significant. Without the ability to inspire and motivate others, you may struggle to achieve your goals and make a real impact.

How Influential Are you? Take the scorecard at and see. 

Beverly Hathorn can be found on LinkedIn here. Her website can be found here.

You can listen to Episode 349 on any of the popular podcast platforms or apps (including Spotify, and Audible). If you prefer to listen to your browser you can do that below. Enjoy!


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