How to build capability for change. In this episode Judith Germain speaks to Lindsey Agness about how to build capability and capacity for change in large private and public organisations throughout the UK, Europe and the US. They discuss how these institutions are becoming more customer centric and whether there are differences across borders.
They also look at the critical factors that are needed to make change stick.
Lindsey is one of the UK’s leading change specialists, best selling author, keynote speaker, and is the first woman Master Trainer of NLP in the UK accredited through the American Board of NLP.
Listen to the conversation and discover the differences between a boutique consultancy and the big four.
You can listen to Episode 258 on any of the popular podcast platforms or apps (including Spotify, and Audible). If you prefer to listen to your browser you can do that below. Enjoy!