We are all people act accordingly. I firmly believe that Leadership is knowing ourselves and those we are responsible for as people and therefore behaving accordingly.
Throughout my career in law enforcement, the default state of management was Command and Control. Invariably, it seemed, those that ‘commanded ‘had little or no interest in those ‘little people ‘who were there do as they were told, button their lips, and obey their orders and instructions, rather than ask the question ‘why?’
This is an interesting and unacceptable situation for several reasons.
- Leadership is not based upon a monopoly of wisdom.
- Leadership is not about being the best at everything or knowing everything.
- People are not necessarily promoted based on their skill set, or the ability to manage and develop people to their true maximum capability.
- The fact that a person is promoted can be based on several factors, cronyism, ‘their face fits ‘or they performed well at a lower level.
- Outside of the military, it is rare for leaders to be provided with professional development, to equip them for their new role and responsibilities.
Interestingly, police officers are only classified as ‘employees’ under Health and Safety Law. Police officers are Crown servants, that is, they are individually accountable under the law for their actions.
No law, including the Homicide Act, 2009 ever states a constable (a generic term in law for all officers) MUST arrest a person suspected of committing a crime. Legislation states ‘a constable MAY arrest a person in specified circumstances.
Thus, officers have a great deal of discretion as to how they perform their duties.
Motivation in the context of a Command-and-Control culture, is of little relevance to managers. They often resort to a reliance upon simplistic quantity-based targets to ‘evidence’ their performance.
My approach to Leadership was rather different. It was founded upon my first day as an acting sergeant.
A friend and colleague, who was due to be on that same shift, that day, was murdered off duty, that morning, trying to prevent an armed robbery. The leadership team of the shift, including myself were called in early. We were briefed as to the awful events and prepared to face our team of officers. It was highly emotional.
Officers were openly crying and were traumatised.
Our responsibility as leaders was to recognise their devastation, and to begin the process of re-establishing a group of horrified individuals into a coherent, high performing team.
The main takeaway for me was that we are all people, no matter what rank or position.
Officers deserve and require authenticity from their leaders.
I never forgot that lesson.
Several years later, as a newly promoted Inspector, I was part of a cohort who were fortunate enough to receive professional leadership development in the form of an externally accredited Executive Diploma. One module made a lasting impression on me.
It was called ‘Coaching as a Leadership style’.
In essence, the typical Command and Control mindset did not apply:
‘This is what we do here’,’ Do this because I am a higher rank than you.’ ‘I’m ordering you to …’ and similar phrases were not applicable.
I learnt the critical importance of understanding as people, those I had responsibility for. In effect, the people in my teams or departments, were leased to me, I did not ‘own’ them.’
Phase one, on my inheriting new responsibilities, was to ascertain the wilfully toxic performers. They had a simple choice, change, or lawfully go elsewhere.
Performance Management focuses on poor performers, often to the detriment of the remainder of the team. I ensured that people in need of support and development received exactly that.
I call my approach Performance Leadership. I had the time to understand the full panoply of talents of those I was responsible for. This meant that the competent and the good, were developed into good and outstanding, including being developed out of the team or department.
My leadership responsibilities required the team and I to know each other as people, so that we created a positive, inclusive culture.
By knowing each other to this extent, including background, interests, birthdays, and professional and personal aspirations, we developed a supportive, cooperative, high performing culture.
The trust that was created, became the cement that bound the team together.
I should add that a plethora of ‘targets’ were exceeded. Not because of an obsessive fixation on them on my part, but by the high-quality outcomes delivered by the team, ensured we performed at our best, in a fair and realistic manner.
Most importantly, we developed as people, as well as in a professional sense. We are all people, act accordingly.
The lessons that I learnt
My recognition of the importance of self-awareness was enhanced when I was a sergeant first seeking promotion. In essence I was oblivious and heedless of the impact of my words and behaviours on others. I knew I was a good performer and felt that was sufficient for a promotion board.
How wrong I was! We are all people, I needed to act accordingly!
Fortunately, a senior officer took the time to explain the significance of inclusivity and engaging others to share your vision. He suggested that I ask for direct feedback from several more senior officers, who I suspected didn’t react positively to me.
I was expecting the worst.
All the people I’d asked for feedback gave freely of their time to describe how my behaviours discomforted them and prevented their supporting my application.
I actively listened to the feedback and understood how emotional intelligence was the key to effective team-working and leadership. From that day forward, I was increasingly self-aware of the impact of my words and behaviours on others.
I actively promoted 360-degree feedback as a learning tool.
Leadership is not delivered in a moral or ethical vacuum. Leadership is a responsibility to be enjoyed not endured.
Recommendations for Leaders
- Obtain relevant professional accreditation that enhances your skillset
- Seek the support of a Mentor that is honest with you, and vice versa.
- Understand that the trust in your leadership cannot be engendered by fear but by respect
- Continual Professional Development
- Develop your Emotional Intelligence to the maximum.
- Remember we are all people, act accordingly